| About Us Edenmill Farm Shop & Smokery are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Edenmill Farm Shop & Smokery Edenmill Farm Blanefield Glasgow G63 9AX United Kingdom Phone: 01360 771 707 Fax: 01360 771 684 Email: john [at] edenmillfarm [dot] co [dot] uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling OUR CONTRACT These Terms and Conditions govern the supply of goods sold by Edenmill Farm Ltd ("we" and "us") to the customer named on the web order form provided on the Eden Christmas Tree website, in an Eden Christmas Tree catalogue or via telephone or point of sale agreement ("you"). Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions. PRICE AND PAYMENT 1. The price payable for the goods you order is as set out on our web site at the time you place your order plus any charges for carriage and insurance as set out in the web order form. 2. We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing. DELIVERY AND TITLE Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. In the unlikely event that you have not received all the goods within 7 days of the date of delivery (or where you have requested a delayed despatch within 7 days of the requested despatch date), you must notify us immediately. AVAILABILITY While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product, delay delivery until the product is in stock, or refund you the price paid for such goods as soon as possible and in any case within 30 days. If such substitution, delay or refund needs to take place, your agreement to the same will be requested by e-mail or telephone immediately. CANCELLATION AND RETURNS 1. You may cancel your order by giving us notice of cancellation within 24 hours of ordering. Such notice may be given by mailing, faxing or emailing to the number or address set out on the web site. If you are cancelling because of any problem with the goods, please notify us of the problem immediately after the time of delivery outlining your reasoning. 2. On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we insist that you allow us to nominate the carrier. 3. If appropriate, a full refund will be made within 30 days of cancellation. LIABILITY If you have notified us of a problem with the goods, we will (at your option) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods (unless reasonably supposed to be as a direct result of inadequate consideration of or incorrect communication regarding product specifications or usage) and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days . International orders are generally received in under <days> days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 48 hr no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01360 771 707 (International +44 01360 771 707) or fax us on 01360 771 684 or write to us at Edenmill Farm Blanefield Glasgow G63 9AX United Kingdom |
| Privacy Policy Edenmill Farm Shop & Smokery do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
